All quality-related issues for items sold directly by www.esrgear.pk are covered by an extensive warranty on charging products , starting from the date of delivery (see the product warranty timeframe above for more details). If you have a defective or damaged item, you can Contact our customer support team. They will investigate your case and issue you a replacement or refund( Within 3 days of receiving delivery) .
Please note that when applying for a replacement or refund:
1). You must provide the order number of their purchase made on esrgear.pk
2). ESR must document what happens when buyers troubleshoot the product.
3). Visible proof of the item’s defect is required, such as a photo or video.
4). It may be necessary to return an item for quality inspection.
After confirming all necessary information, we can provide a replacement (if within the warranty period) or a refund (within the first 3 days of the warranty period), whichever you prefer
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address to which the item was originally shipped). It is not possible to process a warranty claim for items that have passed their original warranty period.
Please note the following are not covered by your warranty:
1). Products without sufficient proof of purchase
2). Lost or stolen products
3). Items that have passed their warranty period
4).) Non-quality related issues (after 3 days of purchase)
5). Free products
6). Repairs through 3rd parties
7). Damage from outside sources eg: electricity
8). Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
9). Products not received due to the incorrect shipping information provided
ESR Pakistan is NOT liable for
• Misuse of the products, or non-compliance with their user manuals
• Any accidental, indirect or punitive damages incurred from use of ESR products, including but not limited to; loss of data, device damage, monetary loss etc.
• Any deliberate distortion or abuse of warranties for personal benefit
ESR Pakistan reserves the right to final explanation of all the above terms.